Privacy policy

At The Kota Doria, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

Information We Collect

We may collect your name, phone number, shipping address, billing address, order details, payment status, and information you submit through our Contact Us page.

We may also collect basic technical information such as your device, browser, IP address, and website activity to improve our store and protect against fraud.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide order updates, returns, refunds, and customer support

• Prevent fraud and maintain website security

• Improve our products, website, and customer experience

• Meet legal, tax, and accounting requirements

• Send promotional messages only where permitted or where you have agreed

Sharing Your Information

We only share necessary information with trusted service providers, including:

• Shopify for operating our online store

• Payment providers for secure payment processing

• Courier and delivery partners for shipping orders

• Technology and fraud-prevention providers

We do not sell your personal information.

Cookies

Our website may use cookies to operate properly, remember preferences, improve performance, and understand website usage.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law.

For privacy-related requests, please use our Contact Us page.

Data Security

We take reasonable steps to protect your personal information. However, no online system can guarantee complete security.

Changes to This Policy

We may update this Privacy Policy when needed. Any changes will be posted on this page with a new “Last Updated” date.