Refund policy

At The Kota Doria, we want you to be happy with your purchase.

Return Eligibility

You may request a return within 7 days of delivery if the product is:

• Unused, unworn, and unwashed

• Undamaged

• Returned with original tags and packaging

To request a return, please use our Contact Us page and include your order number and product details.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, incomplete, or incorrect product, contact us through the Contact Us page within 48 hours of delivery. Please include clear photos or a video of the product and packaging.

After review, we will provide an appropriate resolution, such as a replacement, exchange, store credit, or refund.

Non-Returnable Products

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Products that have been worn, washed, altered, or damaged after delivery

• Products without original tags or packaging

• Sale, clearance, customised, or personalised products, where clearly stated on the product page

Refunds

Once an approved returned product is received and inspected, we will notify you of the decision.

Approved refunds are processed to the original payment method within 5–7 business days after approval. Banks and payment providers may take additional time to reflect the refund.

Shipping and COD charges are non-refundable, except where the product was damaged, defective, incorrect, or where required by law.